Terms & Conditions

1. In general

This website is operated by TDPF SERVICES LTD (Company No. 17231941), trading as Peckingfood. Our registered office is 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. You can contact us at support@peckingfood.co.uk. Throughout the site, “we”, “us” and “our” refer to Peckingfood.

By visiting this website or purchasing from us, you agree to these Terms & Conditions, our Privacy Policy and any other policies linked from this website. If you do not agree to these terms, you should not use the Site or place an order.

We may update these terms from time to time. The latest version will be available on this page, and your continued use of the Site means you accept any changes.

2. Online store terms

You must use the Site lawfully and must not use our products or services for any illegal or unauthorised purpose. You must not attempt to disrupt, damage or compromise the Site, transmit malicious code, or interfere with the security or operation of the service.

3. Product information

We take care to present product descriptions, images, prices and availability as accurately as possible. However, colours, packaging and product presentation may vary depending on your device, supplier changes or stock availability.

We reserve the right to limit quantities, discontinue products, correct errors, update prices or withdraw products at any time.

4. Orders and our contract

Placing an order is an offer to buy the goods in your basket. An order is accepted when we confirm dispatch or otherwise confirm acceptance. We may refuse or cancel an order where there is a pricing error, stock issue, payment problem, suspected fraud, delivery restriction or other reasonable business reason.

You agree to provide current, complete and accurate purchase, billing and delivery information so that we can process your order and contact you by email if needed.

5. Pricing, payment and discount codes

Prices are shown in pounds sterling and may change without notice. Payment must be authorised before an order is processed. Discount codes are subject to their own terms, may be withdrawn at any time, and cannot be applied retrospectively unless we agree otherwise.

6. Delivery

Delivery times are estimates and may vary due to order volume, courier delays, stock availability or circumstances outside our control. Risk in the goods passes to you when the goods are delivered to the delivery address provided.

7. Returns and refunds

Returns and refunds are handled in line with our Returns & Refund Policy. Please review that policy before sending anything back. Your statutory rights are not affected.

8. Third-party links and tools

The Site may include links to third-party websites or tools. These are provided for convenience only. We are not responsible for the content, policies, availability or practices of third-party websites or services.

9. Intellectual property

All content on the Site, including text, images, logos, graphics, product content, layout and software, is owned by or licensed to us unless stated otherwise. You may view and use the Site for personal shopping purposes only. You must not copy, reproduce, publish, sell or exploit Site content without our written permission.

10. User comments and submissions

If you submit reviews, feedback, ideas or other content, you confirm that you have the right to provide it and that it does not infringe the rights of others. We may use, moderate or remove submitted content where appropriate.

11. Prohibited uses

You must not use the Site to commit unlawful acts, infringe intellectual property rights, harass others, submit false information, upload malicious code, collect information from other users, interfere with security features, or attempt to bypass protections on the Site.

12. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so. To the fullest extent permitted by law, we are not liable for indirect losses, loss of profit, loss of business, or losses caused by events outside our reasonable control.

13. Indemnity

You agree to indemnify us against losses, claims or demands arising from your breach of these terms or your misuse of the Site.

14. Complaints

If you have a complaint, contact us at support@peckingfood.co.uk. We will review the issue and respond as soon as reasonably possible.

15. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere.

16. Contact

Questions about these Terms & Conditions should be sent to support@peckingfood.co.uk.