Privacy Policy

This Privacy Policy explains how TDPF SERVICES LTD, trading as Peckingfood, collects, uses and shares personal information when you visit www.peckingfood.co.uk, contact us, create an account, or place an order through the Site.

TDPF SERVICES LTD is the data controller for this website. Our company number is 17231941. Our registered office is 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. You can contact us at support@peckingfood.co.uk.

Personal information we collect

When you visit the Site, we collect certain information about your device and your interaction with the Site. This may include your browser type, IP address, time zone, cookie data, pages viewed, products viewed, referring websites or search terms, and how you move around the Site. We refer to this as “Device Information”.

We collect Device Information through cookies, log files, tags, pixels and similar technologies used to run, protect and improve the Site.

When you place or attempt to place an order, we collect the information needed to process that order. This may include your name, billing address, delivery address, email address, order details and payment confirmation information. We refer to this as “Order Information”. Payment card details are processed securely by our payment providers and are not stored by us as full card numbers.

When we refer to “Personal Information” in this policy, we mean Device Information, Order Information and any information you send to us through our contact forms or support email.

How we use your personal information

We use Order Information to fulfil orders, process payments, arrange delivery, send order confirmations and invoices, respond to support requests, manage returns, screen orders for fraud or risk, and provide information about products or services where permitted by law or by your preferences.

We use Device Information to help detect risk and fraud, improve and optimise the Site, understand how visitors use the Site, measure marketing performance and maintain a reliable shopping experience.

Sharing your personal information

We share Personal Information with trusted service providers where needed to operate the Site and deliver our services. This can include website hosting, payment processing, delivery partners, analytics providers, email systems and customer support tools.

We may also share information where required to comply with applicable laws and regulations, respond to lawful requests, protect our rights, prevent fraud, or enforce our terms.

Marketing, cookies and analytics

Where permitted, we may use your information to show relevant offers or send marketing communications. You can unsubscribe from marketing emails using the unsubscribe link in those emails or by contacting us.

Cookies help the Site remember preferences, support shopping basket functionality, understand visitor activity and improve performance. You can control cookies through your browser settings. Some cookies are necessary for the Site and checkout to work properly.

Do Not Track

Please note that we do not change our Site’s data collection and use practices when we receive a “Do Not Track” signal from a browser.

Your rights

Depending on where you live, you may have rights to access, correct, update, restrict or delete personal information we hold about you. You may also have the right to object to certain processing or request a copy of your information.

To exercise these rights, contact us at support@peckingfood.co.uk. We may need to verify your identity before responding to a request.

Data retention

We keep Order Information for our records unless and until you ask us to delete it, except where we need to retain information for legal, tax, accounting, fraud-prevention or legitimate business reasons.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements or operational needs. The latest version will be posted on this page.

Contact us

For questions about this Privacy Policy, our privacy practices or your personal information, contact us by email at support@peckingfood.co.uk.