Returns & Refund Policy

We want you to be happy with your order from Peckingfood. If something is not right, please contact us at support@peckingfood.co.uk and include your order number so we can help quickly.

This policy is provided by TDPF SERVICES LTD (Company No. 17231941), trading as Peckingfood. Our registered office is 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.

30 day returns

You may return unwanted goods within 30 days of receiving your order, provided they are unused, unopened, in their original packaging and in a saleable condition. This does not affect your statutory rights.

To start a return, email us with your order number, the item you want to return and the reason for return. Please wait for confirmation before sending anything back.

How to return an item

1. Repack the item securely with all original packaging, labels and accessories.
2. Include your order number inside the parcel so we can identify the return.
3. Use a tracked or proof-of-postage service. We cannot take responsibility for parcels that do not reach us.
4. Send the parcel only after our support team has confirmed the return instructions.

Refunds

Once your return has been received and checked, we will process any refund due to the original payment method. Please allow 7-14 working days after we receive the parcel for the return to be reviewed and the refund to be processed.

If your original order qualified for a promotion or free delivery and the return means the order no longer meets the promotion conditions, the refund may be adjusted to reflect the original offer terms.

Return postage

For unwanted items, you are responsible for the cost of returning the goods. If an item is faulty, damaged on arrival or incorrect, contact us before returning it and we will arrange a suitable resolution.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, email support@peckingfood.co.uk with your order number and clear photos of the issue. Our team will review the details and advise whether a replacement, refund or another resolution is appropriate.

Items we cannot accept back

We cannot accept returns that are opened, used, damaged after delivery, missing packaging, or not in a saleable condition unless the item is faulty. Food products and hygiene-sensitive goods must be unopened and sealed.

Fair use returns policy

We aim to keep returns fair for all customers. Occasional returns are expected, but we may review return activity where we see repeated, unusually high or excessive return patterns over time.

If return activity appears to misuse the returns service, we may contact you, refuse future returns, restrict account features or decline future orders. Each case is reviewed individually and any approved return already in progress will be handled in line with this policy.

Need help?

If you have questions about returns or refunds, contact us at support@peckingfood.co.uk.