We only despatch complete orders, but depending on the size of the order we may package it into multiple boxes. You'll be able to see if your order was sent in multiple boxes as the shipping label will state the number of parcels in the consignment. The tracking on Parcelforce's website will also show the status of each parcel if there is more than one.

 Order confirmation emails are sent automatically and are usually delivered to your inbox within a couple minutes of placing the order. If you have not received an email within 10 minutes, please check your spam/junk folder.

Double check for any typos in your log in information, and make sure there are no accidental spaces before or after your email/password.

Sometimes our website doesn't like password managers that paste in your details automatically. Try typing in your email and password manually.

If you're unsure of your password, complete the password reset process. If you don't receive an email with instructions on how to reset your password it may have gone into your email spam folder or our email may have been blocked by your email provider by mistake. If that happens please contact us to manually reset your password.

If you are still having issues logging in then please contact us so we can resolve it for you.